The Nertia Chatbot Maker gives businesses a simple way to create, customise and manage AI-powered chatbots for their websites.
The platform combines visual chatbot design, document-based knowledge, conversation testing and performance insights within one dashboard. You can create a chatbot that matches your brand, provide it with approved business information and install it on your website using a unique embed code.
This guide explores the main features currently available across the Nertia Chatbot Maker platform.
Centralised Chatbot Management
The Chatbots area gives you one place to create and manage every chatbot connected to your account.
Each chatbot card displays useful information, including:
- Chatbot name and logo
- Active or inactive status
- Assigned project
- Connected website
- Number of assigned documents
- Most recent update
You can search your chatbots, filter the list and switch between the available display views.
This makes it easier to manage separate chatbots for different websites, services, projects or audiences without moving between multiple tools.
Create Multiple Chatbots
Depending on your subscription plan, you can create and manage multiple chatbots from the same account.
Each chatbot can have its own:
- Name and branding
- Website address
- Project description
- Display language
- Knowledge sources
- Homepage content
- Call-to-action buttons
- Publishing settings
This gives businesses the flexibility to build focused chatbot experiences for different parts of their organisation.
For example, one chatbot could provide general company information, while another could focus on a particular service or product.
Visual Chatbot Design Editor
The Design area allows you to customise your chatbot through a visual editor.
The available settings are grouped into four main sections:
- Global Settings
- Home Page
- Messages Page
- Support Page
A live preview is displayed beside the settings, allowing you to see how the chatbot will look while you make changes.
This helps you create a widget that feels consistent with your website and brand without having to build the interface through code.
Global Design Settings
Global Settings control the visual elements that are applied throughout the chatbot.
These settings can be used to customise the overall appearance of the widget, including its branding, typography, colours and shared interface styles.
Creating a consistent visual system helps the chatbot feel like a natural extension of your website rather than a separate third-party tool.
Customisable Chatbot Home Page
The Home Page is the first screen visitors see when they open your chatbot.
You can customise its content to introduce the chatbot and give visitors clear options before they begin a conversation.
The home screen can include:
- Your business logo
- A welcome heading
- Supporting text
- Branded colours
- Call-to-action buttons
- Button icons
- Links to relevant pages
A clear welcome message helps visitors understand what the chatbot can assist them with.
Call-to-Action Buttons
Call-to-action buttons allow you to direct visitors towards important pages or external destinations from the chatbot’s home screen.
These buttons can link to:
- Contact pages
- Meeting-booking platforms
- Quotation forms
- Service pages
- Product pages
- Registration pages
- Support channels
- Other external links
For example, a button labelled Schedule a Meeting can send the visitor to your existing booking page.
The current chatbot does not schedule appointments directly within the conversation. Instead, CTA buttons provide visitors with a simple route to the external page where they can complete the action.
CTA buttons are currently the main way the chatbot widget supports conversion activity.
Customisable Messages Page
The Messages Page is where visitors communicate with the chatbot.
You can customise the visual appearance of this area so conversations remain clear, readable and consistent with your website design.
The messages interface gives visitors a familiar space to submit questions and receive knowledge-based answers.
Dedicated Support Page
The Support Page gives visitors an additional route to human assistance.
You can use this section to display relevant contact or support options for your business when a visitor needs help beyond the information available through the chatbot.
This allows the chatbot to support customer enquiries while still providing a clear route to your team where necessary.
Live Widget Preview
The chatbot builder includes a live preview beside the editing controls.
As you update your settings, you can check how the widget looks across its different pages.
The preview allows you to review:
- Homepage content
- CTA buttons
- Logo placement
- Colours and typography
- Messages interface
- Support options
- Bottom navigation
- Overall widget layout
This helps you identify visual issues before publishing the chatbot on your website.
Project Information and Business Context
Each chatbot can be given its own project information.
This includes:
- Project name
- Project description
- Website URL
The project description provides useful context about your business and the intended purpose of the chatbot.
A good description should explain what your business does, what it offers, who it helps and the types of questions the chatbot should answer.
This context works alongside your assigned documents to help the chatbot understand its role.
Knowledge Base-Powered Answers
The Nertia Chatbot Maker uses assigned Knowledge Base documents to answer visitor questions.
You can upload business information and connect the relevant sources to each chatbot. This helps keep answers grounded in content you have provided rather than relying only on general information.
Knowledge sources can contain:
- Company information
- Product details
- Service descriptions
- Pricing information
- Frequently asked questions
- Policies and procedures
- Customer support guidance
- Technical documentation
- Onboarding materials
- Compliance information
The chatbot can then search the relevant content when preparing an answer.
Central Document Library
The Knowledge Base acts as a central library for all of your chatbot documents.
Each document card displays:
- Document name
- Assigned chatbot
- Native language
- File type
- Number of content chunks
- Upload date and time
You can search your documents and filter them by chatbot, making it easier to organise a growing collection of business information.
Document Uploads
New files can be added through the Add Knowledge Source option.
When uploading a document, you can:
- Give it a descriptive name
- Select the file from your device
- Choose its native language
- Add it to your central Knowledge Base
The platform supports PDF, Markdown and TXT documents up to the displayed file-size limit.
Selecting the document’s native language helps the system understand how the uploaded content should be processed.
Document Chunking
Uploaded documents are divided into smaller sections known as chunks.
These chunks allow the chatbot to search for the most relevant sections of a document when responding to a question.
The number of chunks created for each document is displayed on its Knowledge Base card.
A longer or more detailed document will generally contain more chunks than a short information sheet.
Assign Different Knowledge to Each Chatbot
Documents are not automatically connected to every chatbot.
After uploading a document, you can choose which chatbot should have access to it through the chatbot’s Knowledge Sources settings.
This allows you to control the information available to each assistant.
For example:
- A sales chatbot could use service and pricing documents
- A support chatbot could use troubleshooting and policy guides
- A product chatbot could use feature and technical documentation
Multiple documents can be assigned to the same chatbot where required.
Multilingual Knowledge Settings
The platform allows you to specify the language used by your chatbot and its knowledge sources.
When uploading a document, select the language the content was originally written in. Within the chatbot builder, choose the relevant knowledge language before assigning documents.
This helps organise sources correctly and allows the system to interpret the uploaded content more accurately.
Knowledge-Based Customer Support
Once relevant documents have been assigned, the chatbot can answer common customer questions using your approved business information.
This may include enquiries about:
- Products and services
- Pricing
- Opening hours
- Areas covered
- Business processes
- Policies
- Delivery information
- Support instructions
- Contact details
The chatbot can remain available outside normal business hours, helping visitors find information without waiting for a manual response.
The quality of its answers depends on the clarity, accuracy and completeness of the documents you provide.
Simultaneous Conversations
A chatbot can respond to more than one visitor without creating a traditional support queue.
This makes it useful for handling recurring information requests during busy periods or outside your team’s normal working hours.
It does not replace every human interaction, but it can reduce the number of basic questions your staff need to answer repeatedly.
Built-In Testing Area
The Test area lets you interact with your chatbot before or after adding it to your website.
You can select a chatbot from the dropdown and use the widget preview to check how it behaves.
Testing can help you review:
- Welcome content
- Widget navigation
- CTA buttons
- Knowledge-based answers
- Business information
- Missing content
- Incorrect or unclear responses
- Overall appearance
Ask the same types of questions that real visitors are likely to submit.
When an answer is missing, review the assigned knowledge sources and add or improve the relevant information.
Adjustable Test Background
The testing area includes background settings that allow you to change the environment behind the widget preview.
This can help you understand how the chatbot may look against different website backgrounds before installation.
Unique Website Embed Code
Each chatbot is provided with its own embed code.
Select Copy Code to copy the complete script and add it to your website.
The platform recommends placing the code just before the closing </body> tag in your website HTML. It can also be added inside the <head> where required by your website setup.
The exact process depends on the platform used to build your website.
Once installed, the code connects your live website widget to the chatbot configured within your Nertia account.
Chatbot Activation Controls
The Publish section includes an activation switch.
This allows you to make a chatbot active or inactive without permanently deleting it.
You may deactivate a chatbot when:
- You are still preparing its content
- You are making significant updates
- You no longer want it available on the website
- You are troubleshooting an issue
- The associated project is temporarily paused
An inactive chatbot can still be edited within the platform.
Message Limits
You can assign a message limit to an individual chatbot from its Publish settings.
This gives you additional control over how your overall monthly message allowance is distributed.
The maximum available allowance depends on your current subscription plan.
Conversation History
The Messages area stores chatbot sessions so you can review the conversations taking place across your website.
Sessions appear in a list and can be selected to view the messages exchanged between the visitor and the chatbot.
You can search and filter conversations to locate relevant sessions more easily.
Reviewing these conversations can help you understand:
- What customers want to know
- Which questions appear most often
- Where information is missing
- Whether answers are clear
- Which documents need updating
- Which services generate the most interest
Searchable Conversation Records
The platform includes search and filtering tools for reviewing chatbot messages.
You can filter conversations by chatbot and organise sessions using the available controls.
This becomes particularly useful when managing multiple chatbots or reviewing a larger number of conversations.
Chatbot Analytics
The Analytics area provides a summary of chatbot activity and engagement.
Available metrics include:
- Total chats
- Total messages
- User messages
- Bot messages
- Average chat duration
- Average messages per chat
- Average user response time
- Average bot response time
These figures help you understand how visitors are interacting with your chatbots.
Analytics Filters
Analytics can be filtered by:
- Chatbot
- Reporting period
- Session type
This allows you to review performance across the whole account or focus on a particular chatbot and timeframe.
Growth Charts
The Growth area displays charts for chats and messages over time.
These charts can help you identify:
- Changes in chatbot usage
- Periods of higher activity
- Growth after a website campaign
- Differences between reporting periods
- Changes following chatbot updates
Analytics provides the numerical overview, while conversation records provide the context behind those figures.
Account Usage Overview
The Home dashboard displays key account and plan information.
This includes:
- Current subscription tier
- Total chatbots
- Active chatbots
- Monthly messages used
- Monthly message allowance
This gives you a quick way to monitor your account without opening the subscription area.
Subscription Management
The Pricing Plans area allows you to review your current usage and compare available subscriptions.
Plans vary by features such as:
- Maximum chatbots
- Maximum active chatbots
- Monthly messages
- Maximum documents
You can switch between monthly and yearly pricing and use Manage Subscription to update your plan or billing details.
Always review the latest plan information within the platform before making a subscription decision.
Restore Deleted Chatbots
Deleted chatbots are moved into a dedicated section rather than disappearing immediately from the main management area.
Open the Deleted Chatbots section to view and restore a previously removed chatbot.
This provides an additional safeguard if a chatbot is deleted accidentally.
Built-In Platform Resources
The Resources area contains guides and templates designed to help you use the platform.
Platform guides cover subjects such as:
- Platform Overview
- Platform Features
- Chatbot Use Cases
- How to Set Up Your Chatbot
- How to Set Up Your Knowledge Base
These guides provide practical explanations of the platform’s main areas and workflows.
Knowledge Base Templates
The Resources area also contains pre-structured Knowledge Base templates.
Available topics may include:
- Pricing
- Company Core
- Chatbot Product
- Bespoke Services
- Engagement and Support
- Compliance and Safety
Templates can help you understand what information to include and how to structure it before uploading a document.
Direct Platform Support
The Support area gives users a route to contact Nertia for help.
Support may be useful when you need assistance with:
- Account access
- Chatbot setup
- Document uploads
- Knowledge assignments
- Widget installation
- Troubleshooting
- Subscription questions
Providing clear information about the issue can help the support team respond more effectively.
What the Nertia Chatbot Currently Does
The current Nertia Chatbot Maker can:
- Create and manage multiple chatbots
- Customise chatbot branding and appearance
- Display configurable homepage CTA buttons
- Use uploaded documents as knowledge sources
- Support separate knowledge sources for each chatbot
- Organise documents by language
- Preview chatbot changes visually
- Test chatbot conversations
- Store and display conversation sessions
- Provide chatbot performance analytics
- Generate a unique website embed code
- Activate and deactivate chatbots
- Apply individual message limits
- Restore deleted chatbots
- Provide platform guides and Knowledge Base templates
Current Platform Limitations
The current version does not:
- Schedule appointments directly within a chat conversation
- Collect and submit lead details through automated chat flows
- Use conditional conversion logic
- Qualify leads through branching questions
- Complete purchases or transactions
- Perform actions within external business systems
- Automatically select services for a visitor
Visitors can still be directed towards booking pages, forms, contact pages and relevant services through the CTA buttons displayed on the widget’s home screen.
Being clear about these limitations helps businesses use the chatbot effectively without creating unrealistic expectations for customers.
Why Use the Nertia Chatbot Maker?
The Nertia Chatbot Maker brings the main parts of chatbot creation and management into one accessible platform.
Businesses can use it to:
- Make important information easier to access
- Answer recurring questions
- Support visitors outside business hours
- Reduce repetitive customer enquiries
- Create a chatbot that matches their brand
- Direct visitors towards relevant next steps
- Review real customer conversations
- Identify gaps in business information
- Monitor chatbot activity over time
Its primary role is to provide knowledge-based assistance and clear website guidance using information supplied by your business.
Build Your Own Website Chatbot
The Nertia Chatbot Maker gives you the tools to design, train, test, publish and monitor your chatbot from one dashboard.
Start by creating a chatbot and customising its appearance. Upload accurate business documents, assign the relevant knowledge sources and test a range of customer questions.
Once you are satisfied with the results, activate the chatbot and add its embed code to your website. You can then use Messages and Analytics to understand how visitors interact with it and improve its knowledge over time.
Access the Nertia Chatbot Maker at chat.nertia.io to begin building your chatbot.
Platform Features FAQs
Can I customise the chatbot to match my brand?
Yes. The Design area lets you customise the chatbot’s shared settings, homepage, messages page and support page.
Can I create more than one chatbot?
Yes. The number of chatbots and active chatbots you can use depends on your subscription plan.
How does the chatbot answer questions?
It uses the Knowledge Base documents assigned to it to find relevant information and prepare an answer.
What documents can I upload?
The platform currently supports PDF, Markdown and TXT documents within the displayed upload limit.
Can I assign different documents to different chatbots?
Yes. Each chatbot can be given its own set of relevant knowledge sources.
Does uploading a document automatically connect it to a chatbot?
No. You must assign the uploaded document through the Knowledge Sources section of the relevant chatbot.
Can the chatbot schedule an appointment?
It cannot complete the booking within the conversation. You can add a homepage CTA button that links to an external booking platform.
Can it automatically qualify leads?
No. The current platform does not use branching or conversion-based logic to qualify visitors.
How can visitors take a conversion action?
Use the CTA buttons on the chatbot homepage to direct visitors towards a form, booking page, contact page or service.
Can I test the chatbot before installing it?
Yes. The Test area lets you interact with the chatbot and review its appearance and answers.
Can I review visitor conversations?
Yes. Conversation sessions are stored in the Messages area for review.
What does the Analytics area show?
It includes chat totals, message totals, average chat duration, messages per chat, response times and growth charts.
Can I turn a chatbot off without deleting it?
Yes. Use the activation switch in the Publish area to make it inactive.
Can a deleted chatbot be restored?
Yes. Deleted chatbots can be viewed and restored from the Deleted Chatbots section.
Where do I find the installation code?
The unique embed code is available in the chatbot’s Publish settings and within the Test area.
Do I need coding experience?
You do not need to code the chatbot itself. Some access to your website settings may be required to install the embed script.