AI chatbots can help businesses make information easier to access, reduce repetitive enquiries and provide customers with support at any time of day.
The Nertia Chatbot Maker allows you to create a branded chatbot, train it using your own documents and add it to your website. Visitors can ask questions in natural language while the chatbot uses your approved Knowledge Base to provide relevant answers.
Below are some of the most practical ways businesses can use a Nertia chatbot.
Provide 24/7 Customer Support
Customers do not always visit your website during normal working hours. A chatbot gives them a way to find useful information whenever they need it, without waiting for your team to become available.
It can answer common questions about your business, services, processes, policies and other information included within its Knowledge Base.
This creates a more helpful customer experience while reducing the number of basic enquiries your team needs to answer manually.
Answer Frequently Asked Questions
Many businesses receive the same questions repeatedly. These may relate to:
- Services and products
- Pricing information
- Delivery or turnaround times
- Areas covered
- Opening hours
- Company policies
- Contact information
- How a service works
By adding this information to your chatbot’s Knowledge Base, customers can receive clear answers directly through your website.
This helps visitors find information faster and allows your team to spend more time on enquiries that require personal assistance.
Explain Your Products and Services
A chatbot can help visitors better understand what your business provides.
Customers can ask questions about individual services, available options, features, requirements or processes. The chatbot can then provide an answer based on the information you have uploaded.
This is especially useful for businesses with several services or detailed offerings that may be difficult to explain within a single webpage.
The chatbot does not currently use conversion-based logic to automatically qualify visitors or choose a service for them. However, it can provide useful information that helps visitors understand their options before taking the next step.
Provide Document-Based Answers
The Nertia Chatbot Maker can use uploaded PDF, Markdown and TXT documents as knowledge sources.
Visitors can ask questions about information contained within documents such as:
- Service guides
- Company information
- Product documentation
- Policies
- Instructions
- Onboarding materials
- Terms and conditions
- Support documents
Instead of searching through a long document manually, visitors can ask a direct question and receive an answer based on the relevant information.
Reduce Repetitive Customer Enquiries
Answering the same questions repeatedly can take time away from other areas of your business.
A chatbot can handle routine information requests before a customer needs to contact your team. This may reduce unnecessary emails, messages and phone calls while still giving visitors the information they need.
Your team can then focus on more detailed enquiries, customer relationships and tasks that require human input.
Support Customers Across Your Website
Your chatbot can act as a central source of information across your website.
Rather than requiring visitors to search through multiple pages, they can open the chatbot and ask a question directly. This can make larger websites, service websites and information-heavy platforms easier to navigate.
The chatbot can be designed to match your brand and embedded on your website, helping it feel like a natural part of the customer experience.
Direct Visitors With Call-to-Action Buttons
The home screen of the Nertia chatbot widget can include call-to-action buttons that direct visitors towards important pages or actions.
These buttons can link visitors to destinations such as:
- A contact page
- An external booking page
- A quotation form
- A product or service page
- A registration page
- A support channel
- Another relevant website link
For example, a button labelled Schedule a Meeting could take the visitor to your existing meeting-booking page.
The chatbot does not currently schedule appointments directly within the conversation. Instead, the call-to-action button provides a clear route to the external page where the visitor can complete the booking.
These buttons are currently the main way the widget can support conversions. They remain visible on the chatbot’s home screen and give visitors a simple next step before beginning a conversation.
Create a Consistent Source of Information
Customers may receive inconsistent answers when information is spread across different webpages, documents or team members.
A chatbot provides answers using the knowledge sources assigned to it. This helps your business present information more consistently, provided that the uploaded documents are accurate and kept up to date.
When information changes, you can update your Knowledge Base and assign the latest documents to the chatbot.
Support Multiple Business Areas
You can create different chatbots for different areas of your business.
For example, you could create separate chatbots for:
- General customer support
- Product information
- Service enquiries
- Website guidance
- Customer onboarding
- Policy information
- Technical documentation
Each chatbot can be given its own project description, design, language settings and knowledge sources. This allows its information and purpose to remain focused.
Help Visitors Before They Contact Your Team
Not every visitor is ready to submit an enquiry immediately. Some may want to learn more about your services, compare their options or understand how your business works first.
A chatbot gives these visitors a low-pressure way to explore your business and ask questions.
Once they have the information they need, the widget’s call-to-action buttons can direct them towards the appropriate contact, booking or service page.
What the Nertia Chatbot Currently Does
The current version of the Nertia Chatbot Maker is designed primarily for knowledge-based conversations and website guidance.
It can:
- Answer questions using assigned knowledge sources
- Provide information about your business
- Explain services, products, policies and processes
- Give visitors access to support at any time
- Display branded call-to-action buttons
- Direct visitors to relevant internal or external pages
- Support documents written in different languages
- Be customised to match your website and brand
The chatbot does not currently:
- Schedule appointments directly within the conversation
- Complete purchases or transactions
- Use conditional conversion flows
- Automatically qualify leads through branching logic
- Perform actions within third-party systems
These capabilities may require external pages, forms or platforms linked through the widget’s call-to-action buttons.
Why Use a Knowledge-Based Chatbot?
A knowledge-based chatbot gives customers a faster and more convenient way to interact with your business information.
It can make your website more helpful, reduce repetitive enquiries and ensure important information remains accessible outside normal working hours.
By combining accurate knowledge sources with clear call-to-action buttons, your chatbot can answer questions and guide visitors towards the most appropriate next step.
Create Your Own Nertia Chatbot
The Nertia Chatbot Maker gives you the tools to create, customise and publish a chatbot without needing to build one from scratch.
Upload your business documents, assign your knowledge sources, customise the widget and add call-to-action buttons that direct visitors towards your most important pages.
Once your chatbot is ready, test its answers and publish it on your website.