Launch Chatbot Maker

Nertia FAQs

Find clear answers to common questions about Nertia, our services, how we work and what you can expect when starting a project with us.

General

Nertia is a digital agency and technology company helping businesses work smarter through AI chatbots, digital twins, website design, UI/UX and workflow automation.

We work with businesses of different sizes and across a wide range of industries. Our services are particularly useful for organisations looking to improve their digital presence, automate repetitive work or provide a better customer experience.

Nertia is a UK-based company. We can work remotely with businesses throughout the UK and internationally.

Yes. We keep the process clear and straightforward, helping you understand what is being built, why it matters, and how it supports your business.

Yes. Our services can be used individually or combined. For example, we can design your website, add a custom chatbot and connect automated workflows to create a more complete digital system.

You can schedule an initial call with our team to discuss your goals, current challenges and requirements. We will then recommend the most suitable service or combination of services.

Yes. Every project is shaped around your business goals, whether you need a chatbot, website, automation system, digital twin, or a full digital product. Fully Bespoke.

Yes. We can provide ongoing support, updates and maintenance depending on your chosen service and support arrangement.

Pricing depends on the scope, complexity and requirements of your project. Once we understand what you need, we will provide a clear proposal and cost breakdown.

You can contact us through our website or schedule a call with our team. Tell us what you are looking to achieve, and we will help you identify the next steps.

Chatbot Maker

Nertia’s AI Chatbot Maker is a no-code platform that allows businesses to build, customise and publish an AI-powered chatbot for their website.

No. The platform is designed to let you create and manage your chatbot without writing code. You can configure its content, appearance and behaviour through the dashboard.

You can use it to answer common questions, explain your services, guide visitors towards relevant information and encourage users to take the next step through links and call-to-action buttons.

Yes. You can provide approved information about your business for the chatbot to use when responding to visitors. The quality and accuracy of its answers will depend on the information you provide.

You can create and deploy a Chatbot in minutes using our self-serve tools. All you have to do is design it, feed it your knowledge docs and deploy to site.

Yes. You can customise visual elements such as colours, text, branding and interface settings so the chatbot fits more naturally within your website.

The chatbot can communicate in multiple languages, helping businesses support visitors from different locations and language backgrounds.

Depending on your plan, you can create and manage multiple chatbots for different websites, brands, audiences or use cases from your dashboard.

Direct appointment scheduling is not currently available within the Chatbot Maker. However, you can add a button or link that directs visitors to your existing booking page or calendar.

Once your chatbot is ready, the platform provides installation code that can be added to your website . Your website administrator or developer can place this code on the required pages or globally.

Digital Twin

A human digital twin is a realistic digital representation of a person. It can combine an AI-generated avatar, voice modelling and multilingual technology to produce video and audio content.

Digital twins can be used for marketing videos, training content, internal communications, presentations, product explanations, sales content and multilingual campaigns.

We begin by understanding your intended use cases and capturing the required visual and voice material. This information is then used to create and refine your digital representation.

We will create a high-quality representation of your appearance and voice. Results can vary depending on the source material, recording quality, selected technology and type of content being produced.

Not necessarily. In many cases we can work from guided recordings or existing material. If higher-end capture is needed, we’ll advise you on the best setup or arrange for recording day in our studio.

Yes. Your digital twin can be used for multilingual video dubbing while keeping your voice and on-screen presence consistent across 75+ languages.

No. Once the digital twin has been created, approved scripts can be used to produce new content without requiring you to record every video individually.

Yes. A business may create digital twins for different team members, presenters, trainers or brand representatives, subject to the appropriate permissions.

The timeline depends on the required level of detail, the recording process and the intended use cases. We will provide an estimated delivery schedule after discussing your project.

Both are possible. Some clients commission a single digital twin project, others work with us long-term to create ongoing content, updates, or new language versions.

Website

Nertia provides website strategy, UI/UX design, development, responsive optimisation, content structure and support with integrations and automation.

Yes. Nertia can support both the design and development of your website, from early structure and page layouts through to the final build.

Yes. Your website will be designed around your brand, audience, services and business goals rather than simply applying your content to a generic layout.

Yes. We can refresh the look, improve the user experience, restructure your pages, and make the site feel more professional. This process will vary dependant on the framework of your website.

Yes. We can build flexible WordPress + Elementor websites that are easy to update and manage.

Yes. We can help shape headings, section copy, calls to action, page structure, and content flow. We also offer on going content/blog creation, tailored towards your keywords.

Yes. Every website should be designed and developed to work smoothly across mobile, tablet, and desktop.

Yes. We consider elements such as site structure, page hierarchy, responsive design, content organisation, headings, metadata and technical foundations. However, rankings cannot be guaranteed.

Yes. Where supported, we can integrate tools such as contact forms, CRM systems, analytics platforms, booking systems, chatbots and automation workflows.

Ongoing maintenance and support can be provided depending on your requirements. This may include content updates, technical checks, improvements and general assistance.

Automations

Business automation uses software to complete repetitive tasks, transfer information and trigger actions between connected systems with less manual involvement.

We can help automate tasks involving enquiries, form submissions, notifications, customer records, internal updates, document handling, reporting and other repeatable digital processes. Nertia are flexible to th task at hand.

Automation can reduce repetitive work, improve response times, minimise manual errors and give your team more time to focus on customers and higher-value activities.

In many cases, yes. We can assess your existing software and determine whether suitable integrations, APIs or automation connections are available.

Not necessarily. Many automation projects are designed to connect and improve the tools you already use rather than replacing your entire technology setup.

Yes. For example, a workflow could send a notification to your team when a new website enquiry is submitted and pass the information into a connected CRM or database.

Yes. AI can be incorporated where it provides a practical benefit, such as categorising information, producing summaries or assisting with content processing. Not every workflow requires AI.

Yes. Small businesses can often gain significant value by automating time-consuming administrative tasks, even if they only begin with one or two simple workflows.

Workflows should be tested and monitored so failures can be identified. Where appropriate, alerts and fallback steps can be introduced to help your team respond when an issue occurs.

Nertia review your current process, identify repetitive steps and assess which tasks can be automated reliably. We focus on practical improvements rather than automating a process simply because the technology is available.

UI UX

User interface design focuses on how a digital product looks and how its controls are presented. User experience design focuses on how easily and effectively someone can use the product to achieve their goal.

We design websites, mobile apps, web applications, SaaS platforms, dashboards, customer portals and other digital interfaces.

Yes. We can assess your current interface, identify usability issues and create an improved design that is clearer, more consistent and easier to use.

Yes. Depending on the project, we can create user flows, wireframes, high-fidelity screens and interactive prototypes to demonstrate how the product should work.

An interactive prototype is a clickable version of a design that demonstrates navigation, screen transitions and important user journeys before development begins.

Yes. We can work alongside your internal team or development partner and provide organised designs, reusable components and supporting documentation for implementation.

Yes. We can create responsive web interfaces and dedicated mobile app designs, depending on the product and the devices your audience uses.

Yes. A design system can include reusable components, colours, typography, spacing rules, interaction patterns and guidelines that help keep your product consistent.

UI/UX design and development are separate stages, although Nertia can provide both. Your proposal will clearly explain whether development is included in the project.

The number of revision stages will be agreed before the project begins and outlined in your proposal. Feedback is normally collected at key milestones throughout the design process.

Other

Branding support may be included as part of a wider website or digital transformation. This can include visual direction, colour selection, typography and digital brand application.

Yes. We can design digital and printed marketing assets such as brochures, presentations, social media graphics, website graphics and promotional materials.

Yes we do. SEO requirements can be discussed as part of a website or content project. The exact support available will depend on your goals, website and required scope.

Yes. We can review your requirements and recommend suitable platforms, integrations or digital tools based on your workflow and business goals.

Potentially. We will first need to review the existing designs, code, documentation, access and current project status before confirming whether we can continue the work.

Yes. Consultation can be provided for businesses that need strategic direction, technical recommendations, design feedback or support planning a larger digital project.

We can review and sign a suitable non-disclosure agreement when a project involves confidential business, product or customer information.

Ownership and usage rights will be explained in your project agreement. In most cases, the agreed final deliverables are transferred once all project payments have been completed.

Yes. We can collaborate with internal teams, external developers, marketing partners and other stakeholders throughout the project.

Contact us and explain what you are trying to achieve. Even when a requirement does not fall neatly into one category, we may be able to recommend an appropriate solution or point you in the right direction.

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